Shipping Policy

Last Updated: September 5, 2026

This Shipping Policy applies to purchases made through https://www.bellenosho.com (the “Site”).

At bellenosho, we aim to provide clear and reliable shipping information so customers know what to expect before placing an order.

1. Shipping Destinations

bellenosho ships to the United States and to any additional countries or regions made available during checkout.

To determine whether shipping is available to your location, enter your complete delivery address at checkout.

If checkout identifies a destination as unavailable, we are unable to accept an order for delivery to that destination.

Shipping availability may change from time to time based on carrier availability, legal restrictions, customs requirements, or operational considerations.

2. Shipping Cost

bellenosho provides free standard shipping on all orders, with no minimum purchase requirement.

Standard Shipping Cost: $0

Free standard shipping refers only to the shipping charge provided by bellenosho.

It does not necessarily include:

• Customs duties;

• Import taxes;

• Tariffs;

• Brokerage fees;

• Customs clearance charges;

• Remote-area surcharges;

• Government-imposed charges; or

• Other destination-specific fees.

If applicable duties, taxes, or import charges are collected during checkout, they will be displayed before you complete your order.

If such charges are not collected at checkout, they may be assessed separately by customs authorities, government agencies, or the delivery carrier.

Unless otherwise stated at checkout or required by applicable law, the recipient may be responsible for these charges.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment authorization and order confirmation.

Business days are generally Monday through Friday, excluding applicable Belgian public holidays and other days on which our fulfillment or shipping partners are not operating.

Processing time refers to the time required to:

• Verify an order;

• Confirm payment;

• Conduct fraud or security checks where necessary;

• Prepare the products;

• Package the order; and

• Transfer the shipment to the carrier.

Processing time is separate from shipping transit time.

If an item becomes unavailable, an order requires additional verification, or another issue prevents normal processing, we will attempt to contact you using the contact information provided with your order.

4. Estimated Shipping and Delivery Time

After an order has been dispatched, standard shipping normally takes approximately:

7–15 business days

Our normal estimated timeline is:

Order Processing: 1–3 business days
Transit After Dispatch: 7–15 business days
Estimated Total Delivery Time: 8–18 business days

These timeframes are good-faith estimates based on normal operating conditions and are not guaranteed delivery dates.

Delivery may take longer due to circumstances such as:

• Customs inspections or clearance;

• Carrier delays;

• Severe weather;

• Transportation disruptions;

• Remote delivery locations;

• Public holidays;

• Peak shopping periods;

• High order volumes;

• Incorrect or incomplete addresses;

• Import processing;

• Security inspections; or

• Other circumstances outside our reasonable control.

Any delivery estimate displayed on a product page, at checkout, in an order confirmation, or through an advertising or shopping platform should be interpreted together with this Shipping Policy.

Nothing in this Policy limits any mandatory delivery rights available under applicable consumer law.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation containing available tracking information.

Tracking information is supplied by the applicable carrier.

Please allow reasonable time after shipment for tracking information to become active or update in the carrier's system.

In some circumstances, an order containing multiple products may be shipped in separate packages.

If this occurs:

• Packages may arrive on different dates;

• Each package may have a different tracking number; and

• You will not be charged an additional standard shipping fee solely because the order was divided into multiple shipments.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please make sure that your order includes the correct:

• Recipient name;

• Street address;

• Apartment, suite, or unit number where applicable;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country;

• Telephone number; and

• Email address.

If you discover an error after placing your order, contact us as soon as possible at:

croffbrackenridge80@hotmail.com

We will make reasonable efforts to update the shipping information before fulfillment.

However, we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Where permitted by applicable law, additional shipping, redelivery, or return costs caused by an incorrect or incomplete address supplied by the customer may be the customer's responsibility.

7. Customs, Duties, Taxes, and Import Charges

International shipments may be subject to customs processing in the destination country.

Customs authorities may assess:

• Import duties;

• Tariffs;

• Import taxes;

• Brokerage fees;

• Processing fees; or

• Other government-imposed charges.

Unless checkout expressly states that applicable duties and import charges have been collected or included, these charges may be payable separately by the recipient.

Free standard shipping does not automatically mean that customs duties, tariffs, or import taxes are prepaid.

The amount of any import charge may depend on factors such as:

• Destination country;

• Product classification;

• Product value;

• Country of origin;

• Applicable tariff rates; and

• Customs regulations.

Customs processing is controlled by the applicable destination authorities and carriers, not by bellenosho.

Delays caused by customs processing may therefore be outside our reasonable control.

Customers should review any applicable import requirements for their destination before placing an order.

If a package is refused because a customer declines to pay an import charge that was properly disclosed as the customer's responsibility, any refund will be handled in accordance with our Return and Refund Policy and applicable law after the package has been returned and any legally permissible recoverable costs have been determined.

8. Delayed, Lost, or Delivered-but-Missing Packages

Delayed Shipments

If tracking has not updated for an unusually long period or your shipment has exceeded the estimated delivery range, please contact us and provide your order number.

We will review the available tracking information and, where appropriate, contact or open an inquiry with the applicable carrier.

Lost Shipments

If the carrier confirms that a shipment has been lost, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

Tracking Shows Delivered, but Package Is Missing

If tracking shows “Delivered” but you cannot locate the package, please first check:

• Your mailbox or delivery area;

• Front, side, or rear entrances;

• Household members;

• Neighbors;

• Building reception or management;

• Parcel lockers;

• Any safe location used by the carrier; and

• Any delivery notice provided by the carrier.

You should also contact the carrier promptly for additional delivery information.

After taking these steps, contact bellenosho at:

croffbrackenridge80@hotmail.com

Please provide your order number and relevant tracking information.

We will review the available delivery evidence and provide assistance consistent with applicable law and carrier procedures.

9. Damaged Parcels, Defective Products, or Incorrect Items

Please inspect your package and products after delivery.

If an item arrives:

• Damaged;

• Defective;

• Incorrect;

• Incomplete; or

• Otherwise materially different from what you ordered,

please contact us as soon as reasonably possible and within the applicable return period.

Email:

croffbrackenridge80@hotmail.com

Please include:

• Your order number;

• A description of the problem;

• Clear photographs or video of the product where reasonably available;

• Photographs of the packaging where relevant; and

• A photograph of the shipping label where relevant.

Verified claims will be handled under our Return and Refund Policy and applicable consumer law.

Where a return is required because of a verified defect, damage, or our error, bellenosho will cover reasonable authorized return shipping costs where required by our Return and Refund Policy or applicable law.

10. Returned, Refused, or Undeliverable Packages

A package may be returned to the applicable return or fulfillment facility because of:

• An incorrect address;

• An incomplete address;

• Repeated unsuccessful delivery attempts;

• Failure to collect a package;

• Refusal of delivery;

• Unpaid destination charges where the customer was responsible for those charges; or

• Other delivery problems.

Once the returned shipment is received and reviewed, any:

• Refund;

• Reshipment;

• Additional shipping charge; or

• Other resolution

will be determined in accordance with our Return and Refund Policy, the circumstances of the shipment, and applicable law.

If the delivery problem resulted from an error by bellenosho or a carrier for which we are legally responsible, appropriate remedies will be provided as required by applicable law.

11. Delivery and Consumer Rights

Nothing in this Shipping Policy limits or excludes mandatory consumer rights that cannot legally be waived.

For consumers protected by applicable European Union consumer law, legally required delivery rights continue to apply.

Where a delivery date has been specifically agreed with you, we will handle the order in accordance with that agreement and applicable law.

Where mandatory consumer law provides additional rights or remedies for delayed or failed delivery, those rights remain unaffected by this Policy.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

• Shipping carriers;

• Delivery locations;

• Shipping methods;

• Fulfillment operations;

• Customs or import requirements;

• Applicable laws; or

• Our business practices.

The current version will be published on this page with an updated “Last Updated” date.

Changes will apply prospectively and will not reduce mandatory rights associated with an order that has already been accepted where prohibited by law.

13. Contact Us

If you have questions about an order, shipping, delivery, or tracking, please contact us.

Store Name:
bellenosho

Website:
https://www.bellenosho.com

Email:
croffbrackenridge80@hotmail.com

Phone:
+32 474977818

Business Address:
Rue Emile Mazy 16
5170 Bois-de-Villers
Belgium

When contacting us about an existing shipment, please include your order number so that we can assist you more efficiently.